Frequently Asked Questions
Everything you need to know about getting our brews to your door.
Where do you currently ship your beer?
Due to state regulations, we currently only ship to addresses within North Carolina, Washington D.C., and select states that allow direct-to-consumer beer shipments. Please check our shipping map at checkout for the most up-to-date list.
How do you ensure the beer stays fresh during transit?
All of our cans and bottles are kept in cold storage until the moment they are packed. We use reinforced, insulated packaging to protect against light and temperature fluctuations, ensuring the beer arrives in peak condition.
Can I return beer if I change my mind?
Per industry regulations and food safety laws, we cannot accept returns on alcoholic beverages. However, if your order was damaged during shipping or if you received the wrong item, please contact our support team within 48 hours for a replacement or refund.
Do I need to be home to sign for my delivery?
Yes. Federal law requires an adult aged 21 or older to provide a valid government-issued ID and signature upon delivery. Carriers are not permitted to leave packages containing alcohol unattended on porches.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 2-5 business days depending on your proximity to our Asheville brewery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like Apple Pay and Google Pay for a seamless checkout experience.